Refund and Returns Policy

Returns conditions

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at support@1tierhome.com If your return is accepted, we’ll send you instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

If you are returning because you have changed your mind, you will be responsible for the return shipping cost but if the item is incorrect or damaged we will cover the return shipping cost. 

Do you have a restocking fee?

Yes, we charge a 25% restocking fee.

Do I have to pay for returns?

For defective products, we will cover the return shipping cost for you. However, if returning for any other reason, including customer remorse, you need to pay the actual return shipping cost.

How can I return products?

We only accept products to be returned by mail.

How will I get the return label?

For damaged or defective returns: Please get in touch with us so we can send the label via email. You just need to Download and Print the label.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time of 5 days before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@1tierhome.com.

Damages and issues:

Please inspect your order once it’s received and contact us immediately if the item is defective or damaged or if you receive the wrong item so we can evaluate the issue and rectify this for you.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@1tierhome.com.

Can I change my shipping address?

Yes, please contact us within 24hrs of placing your order if you need to change the shipping address. 

Exceptions:

• Liberator Rocket Heaters: Returns and refunds are generally not accepted, except in cases of warranty claims. If a return request is approved, the buyer will be responsible for the return shipping costs.

Contact

Questions on our Return Policy? Just contact us!

Company name: 1Tier Home

Phone: (833) 693-8537

Email: support@1tierhome.com